Building Trust in the New Patient Process
In this episode of "Building Trust" Dr. Pam Jarboe shares her profound insights on several topics—ranging from the importance of rest for healthcare professionals to the intricacies of the new patient process in chiropractic practice. As someone deeply invested in the betterment of her community's health, Dr. Pam provides practical advice that resonates not just with fellow chiropractors but with any healthcare professional looking to improve their patient engagement.
The episode kicks off with Dr. Pam recounting her experience speaking at the ICPA 'The Gathering' and emphasizes the importance of continued education for professionals. She underscores the significance of pre-planning rest for maintaining effective practice and trust in oneself. In the second half, Dr. Pam dives into strategies for building trust during the new patient process, highlighting the need for honesty, empathy, rapport, and influence while recognizing the individual journeys of patients in their healing process.
Key Takeaways:
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The vitality of scheduled rest for healthcare professionals to maintain a high standard of care.
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Building trust with new patients involves acknowledging and alleviating their fears and concerns about chiropractic care.
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The process of engaging new patients should be empathetic and non-manipulative, with clear communication and honest recommendations.
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The concept of Ubuntu ("I am because of you") reflects the interconnectedness of community well-being and personal practice.
