Building Trust through Non-Judgement
In this episode of "Building Trust with Dr. Pam Jarboe," we dive into the dynamics of chiropractic practice with special guest Sarah Bossi. In this discussion, Dr. Pam and Sarah share their experiences and profound insights on overcoming judgment within chiropractic offices, building patient trust, and the critical role of CAs in enhancing patient care. This episode highlights Sarah's journey from being a new patient assistant to becoming an operational powerhouse, offering valuable strategies for running efficient practices.
In this episode, Dr. Pam and Sarah explore the intricate nature of patient judgment and trust-building in chiropractic environments. With compelling anecdotes, they illustrate the common pitfalls practices face, such as preconceived notions about patients' financial capabilities or commitment levels. The duo emphasizes the importance of maintaining structured procedures while fostering a non-judgmental, trusting atmosphere for patients and staff alike. They dive deep into the degree of responsibility the team members hold in carrying out effective communication that avoids judgment and optimizes patient experience.
Key Takeaways:
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The importance of avoiding quick judgments about patients, particularly regarding their financial situations or commitment levels to chiropractic care.
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Procedures and systems are crucial in maintaining consistency and reducing emotional reactions in high-stress chiropractic settings.
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New patients may not be at their best due to subluxation; maintaining a structured process can help in managing initial interactions effectively and ensure longer-term patient engagement.
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Building trust with patients involves a shift from judgment to curiosity and understanding, which can foster better patient outcomes and relationships.
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Cultivating discerning attitudes over judgmental ones can lead to more compassionate, effective care practices, enhancing overall patient satisfaction.
