Building Trust Through the New Patient Intake
Episode Summary:
In this episode of Building Trust, Dr. Pam Jarboe invites you into one of the most meaningful moments in chiropractic care—the new patient intake. With her signature mix of heart, humor, and 30+ years of real-world experience, Pam shares how to approach this vulnerable and sacred time with presence, structure, and intention.
Rather than relying on pushy scripts or “closing tactics,” Pam explores how trust is built through emotional intelligence, environment, and authentic leadership. She offers simple, powerful shifts—like preparing your space, checking your mindset, and remembering that you’re the guide, not the hero—that can transform your new patient experience into something patients remember for all the right reasons.
Whether you’re new to practice or refining your systems after years in the field, this episode is a deep, thoughtful reminder that when it comes to building trust, your presence matters more than your performance.
Key Takeaways:
-
A thoughtful, heart-centered intake sets the stage for long-term trust—focus on engagement, not enrollment.
-
Your voice, body language, and energy all communicate safety—lead with calm confidence, not pressure.
-
Structure and preparation create freedom—know your flow so you can truly show up for the person in front of you.
-
Let go of needing to be liked or “perfect.” Your job is to be of service, not to convince.
-
Invite patients into the process by honoring their choices and helping them rediscover their innate potential to heal.
Want more support building trust from their first appointment?
Join the early interest list for our upcoming New Patient Masterclass—you’ll be the first to know when it goes live (and get some great tools just for signing up).
