Building Trust in the New Patient Experience
In this episode of Building Trust, Dr. Pam Jarboe sits down with her long-time colleague and friend, Dr. Michelle Goldych, for an honest and practical conversation about creating a truly great new patient experience. With over a decade in practice, Dr. Michelle shares what she’s learned along the way—and how staying authentic while building simple, reliable systems makes all the difference when it comes to building trust.
Together, Pam and Michelle talk about the personal barriers that can get in the way of connecting with new patients, and how compassion, gratitude, and a little self-reflection can help you move past them. They share insights on how to keep care aligned with your values, avoid burnout, and create a practice that feels both fulfilling and sustainable.
They also give a sneak peek into their upcoming New Patient Intensive, a hands-on program designed to help chiropractors streamline their systems and strengthen patient relationships—so you can grow your practice without losing yourself in the process.
What You’ll Learn in This Episode:
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Why authenticity matters more than “fitting the mold.”
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How simple systems create consistency and confidence for both you and your patients.
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The power of self-reflection: learning from mistakes without beating yourself up.
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Practical ways to educate and empower your patients.
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How to find a balance between growing your practice and living a life you love.
As promised, here is the link to our FREE masterclass: Your Guide to an Authentic & Aligned New Patient Experience
