Building Trust with New Patients in Your Office

Let’s be honest—navigating the new patient process can feel like juggling authenticity, leadership, and systems… all while trying not to drop the ball. In this episode of Building Trust, Dr. Pam sits down with Dr. Michelle Goldych to talk through exactly how we can structure the new patient journey without losing our authentic connection along the way.

They explore how creating a consistent framework (think: acts and scenes in a play!) doesn’t have to feel robotic—it can actually free you to show up more present, more confident, and more in tune with each patient’s needs. The episode dives into why clarity in your systems creates more trust, and how leading from a place of grounded expertise (rather than approval-seeking) makes all the difference in retention, results, and reputation.

If you're ready to upgrade your first visit flow without sacrificing soul, you’ll love this conversation.

What You’ll Learn:

• Why a structured new patient process doesn’t mean less connection—it actually amplifies it

• How systems and metrics create freedom, not rigidity

• What it looks like to lead without people-pleasing (and how patients respond to that)

• How to rehearse your systems so they feel natural, supportive, and aligned

• The #1 mindset shift that helps doctors stop second-guessing and start owning their role